ServiceNow Killed

Showing features in their state of decay

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What are these states?

StateDescriptipn
CurrentIt’s the current offering and should still be used
ReplacedIt’s still available, but you should use the newer option
DeadIt’s been listed as Depreciated

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What is this?

This is a list to simply see on a feature by feature basis what is and is not “current” in ServiceNow.

Why?

  • I can’t remember this stuff
  • It’s easier to search a list than it is to ask me or find it in the docs

Can you elaborate on that?

Sure. ServiceNow has a lot of offerings. Over time the offerings change and sometimes merge/split/replace eachother. They have to keep the old things because making a customer move off of some old tech is not a good thing to tell someone. However, that leaves it up to the admins and developers to somehow know what is current. The purpose of this is just to track the things and their last update or if they have been replaced by some other feature. Some simple examples. Execution Plans(sometimes called deliever plans) were used for a long time. However Workflow was added in 2009. You can still use workflow today. Flow designer was introduced in 2017, it does things workflow did. Should you still use workflow? Well you can. But new development is happening in Flow designer.

Contribute

First of all, thanks for thinking of contributing to this project. You’re Awesome! 😍

We welcome contributions to SNKilled by everyone.

How to report a problem

Please search issue tracker before creating a new issue (problem or an improvement request). Feel Free to add issues related to the project.

If you feel that you can fix or implement it yourself, please read a few paragraphs below to learn how to submit your changes.

Submitting Changes

  • Comment on the issue so others know you are working on the issue.
  • Fork the project
  • Create Branch something-descriptive
  • Update/Create the Feature and it’s state of decay
  • Commit your changes
  • Create a Pull Request

Analytics, Intelligence and Reporting

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NameCreatedUpdatedDepreciatedStateNotes
Performance Analytics20132020CurrentLast updated in Orlando
Reporting20022019CurrentLast updated in Orlando, this isn't really an update.
Dashboards20132020Current
Spotlight20162016Current
Natural Language Understanding20192020CurrentLast updated in Orlando
Predictive Intelligence20192020CurrentWas called Agent Intelligence
Virtual Agent20192020CurrentLast updated in Orlando

APIs

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NameCreatedUpdatedDepreciatedStateNotes
gs.sql()200220152015DeadAccess to this was removed.
Processors20042018ReplacedReplaced with Scripted REST APIs
JSON Processor200420132013DeadReplaced with JSONv2 Processor
JSONv2 Processor20132015ReplacedReplaced with Table API

Application Tools

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NameCreatedUpdatedDepreciatedStateNotes
Application Creator20152019ReplacedReplaced with Guided Application Creator
Guided Application Creator
Studio
Service Creator
Team Development
System Update Sets
Automated Test Framework
ServiceNow Application repository
ServiceNow Extension for VS Code

Customer Service Management

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NameCreatedUpdatedDepreciatedStateNotes
Communities20172020CurrentLast updated in Orlando. Scheduling stuff, disabling comments, and improved search.
Customer Service Management20162020CurrentLast updated in Orlando, case types, proactive service operations, service aware install bases
Field Service Management20102020CurrentLast updated in Orlando, Task rejection reason, default timezone for appointments, and scheduling stuff

Governance, Risk and Controls

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NameCreatedUpdatedDepreciatedStateNotes
Audit Management20172019CurrentLast updated in November of 2019
Advanced Risk20192019CurrentLast updated in November of 2019
Compliance UCF20172019CurrentLast updated in November of 2019
GDPR DPIA Use Case Accelerator20192020CurrentLast updated in January of 2020
GRC mobile experience20192019CurrentLast updated in 2019

IT Business Management

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NameCreatedUpdatedDepreciatedStateNotes
Application Portfolio Management20162020CurrentAdded in Istanbul
Project Portfolio Management20092020CurrentAdded in Winter 2009
Financial Management20152019Current
Investment Funding Management20192020CurrentAdded in New York
Time Card Management
Enterprise Release Management201720172020Dead
Agile Development Management
Scaled Agile Framework (SAFe)
Test Management applications
Business Planning Portal
Cost Management

IT Operations Management

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NameCreatedUpdatedDepreciatedStateNotes
Service Mapping
Discovery
Help the Help Desk200420042020DeadUse Discovery instead
Event Management
Operational Intelligence
Cloud Management
Cloud Optimization: Cloud Insights

IT SErvice Management

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NameCreatedUpdatedDepreciatedStateNotes
Asset Management
Contract Management
Procurement
Product Catalog
Benchmarks
Change Management20022020CurrentLast updated in Orlando, updates around Change approval policy, and conflict properties
Coaching20022020CurrentLast updated in Orlando, was only renamed in this release to 'Trainings'
Continual Improvement Management20182020CurrentLast updated in Orlando, integrated with 'Incident Workspace' and 'Problems Workspace'
Expense Line
ITSM Virtual Agent
Walk-up Experience
ITSM Agent Workspace
Incident Communications Management
Incident Management20022020CurrentLast updated in Orlando, updates around Agent Affinity
On-call scheduling
Problem Management
Release Management
Request Management
Service Catalog
Service Desk
Service Portfolio Management
Service Level Management
Task Outage
Vendor Manager Workspace
Vendor Performance
IT Software Asset Management200720182018DeadReplaced with Software Asset Management

Now Platform Features

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NameCreatedUpdatedDepreciatedStateNotes
Agent Workspace20192020CurrentLast updated in Orlando
Advanced Work Assignment20192020CurrentLast updated in Orlando
Configuration Management Database
Dependency Views
Compliance
Data Certification
Connect
Content Management System (CMS)200920172016DeadReplaced with Service Portal
Connections and Credentials
Decision Tables
E-signature
Edge Encryption
Execution Plans20022008ReplacedReplaced with Workflow, and then again with Flow Designer
Workflow20082017ReplacedReplaced with Flow Designer
Flow Designer
Instance Data Replication
IntegrationHub
Interaction Management
Knowledge Management
Legacy ChatDead
Legacy NotifyDead
Live Feed
Managed Documents
MetricBase
MID Server
Notifications
Notify
Orchestration
Password Reset
Remote Tables
Response Templates
Delegates
Assessments
Approvals
Geolocation
State flows
Survey Management
Quizzes
Wizards
Service Portal
Service Portal: Announcements
Skills Management
Subscription Management
Survey Management
Task Communication Management
Homepages20042013ReplacedReplaced with Dashboards
ListV220102010Current
ListV3201620182018DeadNot supported, use ListV2 instead.
Visual Task Boards
UI11201120152015DeadNot supported, use UI16 instead.
UI15201520162016DeadNot supported, use UI16 instead.
UI1620162016Current

Security Operations

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NameCreatedUpdatedDepreciatedStateNotes
Security Incident Response
Vulnerability Response
Configuration Compliance
Threat Intelligence
Trusted Security Circles

Service Management

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NameCreatedUpdatedDepreciatedStateNotes
Facilities Service Management200820082020Dead

SKUs

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NameCreatedUpdatedDepreciatedStateNotes
Orchestration - Node Based Licensing201020182018DeadReplaced with Transactional Based Licensing see IntegrationHub items
IT Service Management v22019
IT Service Management Professional v22019
Customer Service Management Standard v32019
Customer Service Management Professional v32019
Customer Service Management Additional Portal Visits2019
IT Business Management Professional2019
IT Business Management Standard2019
Application Portfolio Management2019
HR Service Delivery Standard v22019
HR Service Delivery Professional v22019
HR Service Delivery Enterprise v22019
HR Enterprise Onboarding v22019
Employee Document Management v22019
Employee Service Center2019
Field Service Management2019
Now Platform App Engine Starter2019
Now Platform App Engine Starter +2019
Now Platform App Engine Standard2019
Now Platform App Engine Professional2019
Business Stakeholder2019
Time Card User v22019
Software Asset Management v32019
IntegrationHub Starter2019
IntegrationHub Standard2019
IntegrationHub Professional2019
IntegrationHub Enterprise2019
Password Reset Limited2019
IRM Standard2019
IRM Professional2019
IRM Enterprise2019
Vendor Risk Management2019
Security Operations VR Standard v22019
Security Operations SIR Standard v22019
Security Operations Professional v22019
Security Operations Enterprise v22019
Edge Encryption2019
Performance Analytics2019
Full Disk Encryption2019
Database Encryption2019
Dedicated Environment2019
Additional Application Penetration Test2019
Instance Data Replication2019
ITOM Visibility a la cart2019
ITOM Health a la cart2019
ITOM Optimization a la cart2019
ITOM Operator Standard2019
ITOM Operator Professional2019
ITOM Operator Enterprise2019

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